1. Order Cancellation
- Once the order has been processed or dispatched, cancellation will not be allowed.
- Custom processed seashell orders cannot be cancelled once processing has begun.
2. Refund Eligibility
Due to the perishable nature of seashell products, refunds will only be provided under the following conditions:
- Incorrect item delivered
- Damaged or spoiled product at the time of delivery
- Missing items in the order
Issues must be reported within 2 hours of delivery along with clear photo or video evidence.
3. Non-Refundable Cases
- Incorrect delivery address provided by the customer
- Customer unavailable at the time of delivery
- Improper storage after delivery
- Delay caused by courier or unforeseen external factors
- Change of mind after delivery
4. Refund Processing
- Approved refunds will be processed within 5–7 business days.
- All refunds will be processed via bank transfer or UPI to the original account used for payment.
5. Contact Support
For cancellation or refund assistance, please contact our support team through the “Contact Us” page or through our app.
6. Contact Us
Email: autokaaranseafoods18@gmail.com
Phone: +91 73584 32218